3.13.3 Safe to install
Revolutionizing Customer Interactions with Drift
Drift provides an intuitive chat and video platform that enhances customer engagement through real-time communications, but it may require some setup to fully utilize its features.
Introducing Drift, the ultimate solution for taking your customer conversations and video outreach on the go. With Drift, connecting with your prospects and customers has never been easier.
Key Features:
- Chat live with your customers and leads anytime, anywhere, ensuring that you never miss an important conversation.
- Record and share personalized videos even when you're away from your desk.
- Receive immediate notifications when a key account visits your website or when an important prospect views your video, allowing you to start conversations right away.
- Effortlessly schedule meetings from live chat while your customer is engaged.
- Access all of your recorded videos and chat history in one convenient location.
Drift Video
Record personalized videos quickly and easily, even when you're on the move. The integrated sharing options allow you to easily distribute videos via email, social media, or messaging apps.
- Track video views and receive real-time notifications directly to your phone.
- Engage in live chat with customers while they watch your video.
- All of these features are completely free to use.
Drift Chat
Communicate with your customers anytime, anywhere with Drift Chat. Track conversations and receive notifications on your phone so you're always in the loop.
- Easily drop your calendar to automatically book meetings.
- Access all contact details and conversation histories in one centralized place.
- Filter conversations to prioritize the most important ones.
- Assign participants, manage tags, and add notes for efficient collaboration.
About Drift
Drift is a comprehensive Conversational Marketing platform that integrates chat, email, video, and automation to eliminate friction from the business buying process.
Drift allows you to start conversations with potential customers immediately, on their terms, instead of waiting days for a response. Over 50,000 businesses already trust Drift to generate more revenue, shorten sales cycles, and simplify the buying experience.
The mission of Drift is to leverage conversations to make business buying frictionless, enjoyable, and more human.
Overview
Drift - Chat & Video is a Freeware software in the category Business developed by Drift.com, Inc..
The latest version of Drift - Chat & Video is 3.13.3, released on 04/03/2025. It was initially added to our database on 10/18/2023.
Drift - Chat & Video runs on the following operating systems: iOS.
Users of Drift - Chat & Video gave it a rating of 5 out of 5 stars.
Pros
- User-friendly interface for chatting and video calls
- Ability to manage conversations and leads in one platform
- Real-time visitor tracking on website
- Integration with various CRMs and other tools for seamless workflow
- Customizable chatbots for automated responses
Cons
- Can be pricey for small businesses or individuals
- May require some training to fully utilize all features
- Limited customization options for chat widget appearance
FAQ
What is Drift?
Drift is a chat and video communication platform designed to help businesses connect with customers through real-time conversations.
How does Drift chat work?
Drift chat allows users to communicate with website visitors via a chat widget, enabling instant messaging for customer support, sales inquiries, and more.
Can I integrate Drift with other tools?
Yes, Drift offers integrations with various tools like Salesforce, HubSpot, and Marketo, allowing seamless workflows.
Is there a mobile app for Drift?
Yes, Drift offers a mobile app that allows you to manage chats and communications on the go.
What features does Drift offer besides chat?
Drift also provides video calls, email follow-ups, and chatbot functionalities to engage with customers effectively.
Is Drift suitable for small businesses?
Absolutely! Drift is designed for businesses of all sizes, including small and medium-sized enterprises.
How can I get started with Drift?
You can sign up for a free trial on the Drift website to explore its features before committing to a paid plan.
Does Drift provide analytics?
Yes, Drift offers analytics tools that help track conversation metrics and performance insights to improve customer engagement.
What kind of customer support does Drift offer?
Drift provides customer support through live chat, email, and an extensive knowledge base for troubleshooting.
Are there any setup fees for using Drift?
No, there are no setup fees; however, there may be costs associated with premium features based on the chosen plan.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
Latest Reviews by Boris Weber
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